Terms of Service

Effective Date: November 2, 2026

1. Introduction and Acceptance of Terms

Welcome to MarshaDowns.com, the official website of Dr. Marsha Downs, operated by Meraki Innovative Concepts LLC ("Company," "we," "us," or "our").

These Terms of Service ("Terms") govern your access to and use of this website, including its content, resources, forms, interactive assessments, and related online services. By accessing or using this website, you agree to comply with these Terms. If you do not agree with these Terms, please discontinue use of the website.

We reserve the right to update these Terms periodically. Continued use of the website after updated Terms become effective constitutes acceptance of those changes to the extent permitted by applicable law.

2. Purpose of the Website

MarshaDowns.com provides information about Dr. Marsha Downs, her professional expertise, leadership coaching and consulting services, speaking engagements, books, and educational resources. The website is intended to help individuals, leaders, teams, and organizations explore opportunities for personal and professional leadership development.

Information presented on this website is provided for general informational and educational purposes. Descriptions of services, programs, and resources do not constitute a binding offer or guarantee of availability.

3. Leadership Coaching and Consulting Services

Meraki Innovative Concepts LLC provides leadership coaching, organizational advisory, leadership development, and related professional services.

Information about these services is provided to help prospective clients understand available opportunities and determine whether an engagement may be appropriate.

Formal coaching and consulting services may require a separate written agreement establishing the scope of services, fees, payment terms, responsibilities, scheduling arrangements, and other applicable conditions.

Submitting an inquiry, completing an assessment, or participating in an introductory consultation does not automatically establish a formal coaching, consulting, advisory, or contractual relationship. Any signed service agreement between the Company and a client will govern the services covered by that agreement. In the event of a conflict concerning those services, the signed agreement will control.

4. Complimentary Discovery Calls and Appointments

The website may provide opportunities to schedule complimentary discovery calls with Dr. Marsha Downs.

These conversations are intended to help prospective clients discuss their leadership goals, explore current challenges, and determine whether coaching or consulting services may be appropriate.

A complimentary discovery call:

  • Is an introductory conversation rather than a comprehensive consulting engagement.

  • Does not guarantee acceptance into a coaching or consulting program.

  • Does not establish an ongoing professional advisory relationship.

  • Does not guarantee specific recommendations, solutions, or business outcomes.

Appointment availability may vary.

We reserve the right to reschedule or decline appointments when reasonably necessary. If an appointment must be changed, we will make reasonable efforts to notify the individual using the contact information provided.

Any terms governing paid consultations, including payment, cancellation, rescheduling, or refunds, will be communicated before the applicable purchase or booking is completed.

5. Interactive Leadership Assessments

MarshaDowns.com may provide interactive leadership assessments, including the Winepress Leadership Assessment. These assessments are intended to encourage personal reflection, leadership awareness, and professional development. Assessment questions, scores, interpretations, and suggested action steps are educational tools designed to help participants examine their leadership experiences and identify potential areas for growth.

By participating in an assessment, you acknowledge that:

  • Results are based on the responses you provide.

  • Results are intended for educational and self-reflection purposes.

  • Assessment outcomes do not constitute psychological diagnoses, clinical evaluations, or professional mental health advice.

  • Assessment results do not guarantee improved leadership performance or specific personal, professional, or organizational outcomes.

  • You remain responsible for evaluating how any insights or recommendations apply to your individual circumstances.

We may update assessment questions, scoring methods, educational content, and related features as our resources evolve. The collection and use of information submitted through assessments are addressed in our Privacy Policy.

6. Educational Content and Professional Disclaimer

The information, articles, frameworks, assessments, books, workshops, and other resources provided through this website are intended to support leadership development, professional growth, and educational learning.

Although Dr. Marsha Downs brings extensive executive leadership experience and advanced education in ministry leadership, website content should not be considered a substitute for individualized legal, financial, medical, psychological, or other regulated professional advice. Visitors should seek appropriately qualified professional guidance when addressing matters requiring specialized advice.

Leadership principles, biblical teachings, strategic concepts, and educational recommendations are provided for consideration and application according to each individual's circumstances. You are responsible for your decisions, actions, and use of information obtained through this website.

7. Books, Digital Resources, and Educational Materials

The website may provide information about books authored by Dr. Marsha Downs, including From Fear to Faithful Leadership, and related leadership development resources.

Certain materials may be offered as complimentary downloads, book-purchaser bonuses, interactive exercises, or educational resources. Access to specific resources may require registration, completion of a form, verification of eligibility, or other applicable steps.

Unless otherwise stated, resources provided through this website are intended for individual educational or personal development use. You may not reproduce, distribute, resell, publish, or commercially exploit protected materials without prior written permission from the appropriate rights holder, except as permitted by applicable law.

Purchases made through third-party retailers or external platforms are subject to the applicable seller's terms, policies, and procedures. Additional terms may apply to individual programs, purchases, or digital platforms and will be presented where appropriate.

8. Intellectual Property Rights

Unless otherwise indicated, the original content and materials published on MarshaDowns.com are owned by Meraki Innovative Concepts LLC, Dr. Marsha Downs, or their respective licensors and are protected by applicable intellectual property laws.

Protected materials may include:

  • Original written content and educational materials

  • Books, excerpts, and accompanying resources

  • Leadership assessments and exercises

  • The Faithful Leadership Framework™

  • The Winepress Leadership Assessment

  • Original training materials and methodologies

  • Website graphics, logos, branding, and visual materials

  • Presentations, downloadable resources, and digital content

You may view website content and download materials specifically designated for personal use, subject to any additional restrictions provided with those materials.

You may not copy, modify, distribute, license, sell, or otherwise exploit protected materials without authorization, except where permitted by law. No ownership rights or licenses beyond those expressly stated are granted through use of this website.

9. Acceptable Website Use

You agree to use this website lawfully and responsibly.

You may not:

  • Use the website for fraudulent, unlawful, or deceptive purposes.

  • Attempt to gain unauthorized access to website systems, accounts, or restricted resources.

  • Disrupt or interfere with website functionality or security.

  • Upload or transmit malicious code or harmful materials.

  • Submit false or misleading information through forms or scheduling tools.

  • Attempt to bypass restrictions on protected digital resources.

  • Reproduce or distribute protected content without authorization.

  • Use automated tools to extract website content in violation of applicable law or these Terms.

We reserve the right to restrict access or take appropriate action when website activity violates these Terms or threatens website security, subject to applicable law.

10. User Submissions and Communications

When you submit information through contact forms, appointment requests, assessments, or other interactive features, you agree to provide information that is accurate to the best of your knowledge. You are responsible for the information you choose to submit.

You should not submit confidential business information, sensitive financial records, medical information, passwords, or other highly sensitive information through general website forms unless specifically requested through an appropriate secure process.

We may use submitted information to respond to inquiries, deliver requested resources, administer appointments, and provide services consistent with our Privacy Policy. Submission of information through this website does not create a confidential professional advisory relationship unless such a relationship is established through a separate agreement.

11. Third-Party Services and External Links

This website may use or link to third-party platforms and services, including Digital Mastery CRM, powered by HighLevel, appointment scheduling systems, digital resource platforms, payment processors, social media platforms, and book retailers.

We may provide external links for convenience or access to additional information and resources. We do not control the content, availability, security, or independent policies of third-party websites and platforms.

Your use of third-party services may be subject to their respective terms of service and privacy policies. We encourage visitors to review those policies before submitting information or completing transactions on external platforms.

12. Website Availability and Modifications

We make reasonable efforts to maintain the website and its available resources. However, we do not guarantee that website access will always be uninterrupted, error-free, or available at all times. Website functionality may be affected by maintenance, software updates, technical issues, third-party service interruptions, or circumstances beyond our reasonable control.

We reserve the right to modify, update, suspend, or discontinue website features and complimentary resources when reasonably necessary, subject to applicable law and any existing contractual obligations.

13. No Guarantee of Results

Leadership coaching, consulting, assessments, and educational resources are intended to support growth, learning, and informed decision-making.

Individual and organizational outcomes depend on numerous factors, including circumstances, participation, implementation, available resources, and decisions made by those involved.

We do not guarantee specific business results, financial improvements, promotions, leadership outcomes, organizational performance, or other measurable achievements from the use of this website or its complimentary resources. Any outcomes described in educational or promotional materials should be understood in their appropriate context and should not be interpreted as guarantees.

14. Disclaimer of Warranties

To the extent permitted by applicable law, this website and its general informational resources are provided on an "as is" and "as available" basis.

We make reasonable efforts to maintain accurate and useful website information but do not warrant that all content will be complete, current, uninterrupted, or free from errors.

Nothing in these Terms excludes warranties or protections that cannot lawfully be excluded. Specific warranties or commitments made in a separate signed service agreement remain subject to that agreement.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Meraki Innovative Concepts LLC and its authorized representatives will not be liable for indirect, incidental, consequential, special, or punitive damages arising from general use of this website or reliance on its complimentary informational resources. This provision does not exclude or limit liability that cannot lawfully be excluded or limited.

Any limitations of liability relating to paid coaching, consulting, or other contracted services will be governed by the applicable service agreement and controlling law.

16. Privacy and Cookies

We respect the privacy of individuals who visit our website and interact with our services. Our collection, use, disclosure, and retention of personal information are described in our Privacy Policy. Our use of cookies and similar technologies is addressed in our Cookie Policy.

By using this website, you acknowledge that these policies provide additional information about our practices. Where required, consent for particular data processing activities or nonessential cookies will be requested separately.

17. Governing Law and Disputes

These Terms will be interpreted and enforced in accordance with the applicable laws governing Meraki Innovative Concepts LLC and the website's operations, without overriding any mandatory protections provided by applicable law. If a concern or dispute arises regarding website use, we encourage you to contact us first so we may attempt to resolve the matter informally.

Nothing in these Terms limits legal rights or remedies that cannot lawfully be waived.

18. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our website, services, technology, business operations, or applicable legal requirements. Updated Terms will be posted on this page with a revised effective date.

Material changes will be communicated when required by applicable law. We encourage visitors to review these Terms periodically.

19. Contact Information

If you have questions about these Terms of Service or the use of our website, please contact:

Meraki Innovative Concepts LLC

Dr. Marsha Downs, Founder & CEO

Website: https://marshadowns.com

Contact: Through the contact form available on MarshaDowns.com.